Microsoft outage: Users get blue screen of death on using Microsoft 365 apps

Microsoft outage affected airline companies, media firms, banks and telecoms firms around the world on Friday morning. The outage has been resolved now.

Published By: Shweta Ganjoo

Published: Jul 19, 2024, 01:55 PM IST

Image: Pexels

Story Highlights

Microsoft's services witnessed a global outage on Friday morning.
The outage affected Microsoft 365 apps and services globally.
Microsoft's outage has been resolved now.

Microsoft outage: Microsoft’s services witnessed a major outage on Friday morning. The outage affected Microsoft 365 apps and services, which in turn disrupted functioning of airlines, media companies, banks and telecoms companies across the globe.

Microsoft outage 2.0? Several Microsoft 365 apps, Azure services become inaccessible

According to the details shared by Microsoft, the outage took place owing to a ‘configuration change in a portion of Azure backend workloads’, which in turn caused an interruption between storage and compute resources that resulted in connectivity failures that affected downstream Microsoft 365 services dependent on these connections.

Millions of Windows PCs face Blue Screen of Death error: What's the reason, what's the fix?

We’re investigating an issue impacting users ability to access various Microsoft 365 apps and services. More info posted in the admin center under MO821132 and on https://t.co/W5Y8dAkjMk

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Microsoft 365 Copilot now support Hindi and other Indian languages

— Microsoft 365 Status (@MSFT365Status) July 18, 2024

Who was affected by the Microsoft Outage?

As mentioned before, airlines, banks, telecom companies, hospitals and basically everyone using Microsoft’s services globally was affected by the global outage.

— According to reports, American Airlines, Delta Airlines, United Airlines, Allegiant Air grounded their flights owing to the outage.

— The outage also affected media, banks and telecoms companies in Australia, while Ryanair, which is Europe’s largest airline by passenger carrier warned passengers of disruptions affecting all its network.

Melbourne Airport is experiencing a global technology issue which is impacting check-in procedures for some airlines. Passengers flying with these airlines this afternoon are advised to allow a little extra time to check-in. Please check with your airline for flight updates. pic.twitter.com/pFjOjReMKX

— Melbourne Airport (@Melair) July 19, 2024

— In India, the Microsoft outage affected flight operations of several major airlines including Akasa Airlines, Air India, SpiceJet and Indigo at the Delhi and Mumbai airports.

Akasa Airlines:

#TravelUpdate: Due to infrastructure issues with our service provider, some of our online services, including booking, check-in and manage booking services will be temporarily unavailable. Currently we are following manual check-in and boarding processes at the airports and hence…

— Akasa Air (@AkasaAir) July 19, 2024

Indigo Airlines:

#6ETravelAdvisory : As systems are impacted globally due to ongoing issues with Microsoft Azure, we kindly request you to refrain from making multiple booking attempts during this time. We are working closely with Microsoft to resolve the issue and appreciate your patience.

— IndiGo (@IndiGo6E) July 19, 2024

Spicejet

Statement:

A global technical outage has affected the aviation industry. SpiceJet is ensuring that all its flights scheduled for today will depart. We are working closely with airports and relevant authorities to minimize disruptions and ensure the safety and comfort of our…

— SpiceJet (@flyspicejet) July 19, 2024

Delhi Airport

Due to the global IT issue, some of the services at the Delhi Airport were temporarily impacted.

We are closely working with all our stakeholders to minimise the inconvenience to our flyers.

— Delhi Airport (@DelhiAirport) July 19, 2024

Air India

Customer Advisory

Our digital systems have been impacted temporarily due to the current Microsoft outage resulting in delays. We regret the inconvenience caused and request our guests to plan their travel accordingly.#AirIndia

— Air India (@airindia) July 19, 2024

Microsoft outage resolved

Microsoft, via a post on X (formerly Twitter), announced that it is witnessing a gradual improvement in its services. ”
Multiple services are continuing to see improvements in availability as our mitigation actions progress,” the company wrote in its post.

Multiple services are continuing to see improvements in availability as our mitigation actions progress. More details can be found within the admin center under MO821132 and on https://t.co/uSHwRmYdzx

— Microsoft 365 Status (@MSFT365Status) July 19, 2024