Amazon down? Users across countries report payment and checkout issues

Amazon users across several countries, including India, reported problems while placing orders on Friday. Many said they were unable to complete payments or view their existing orders on both the website and the mobile app. The issue appears to have affected users in multiple regions at the same time. Also Read: Amazon Echo Show 11 Review: The smartest 'smart assistant' gets an upgrade

Checkout failures reported worldwide

According to outage tracking website Downdetector, more than 180 reports were logged in India itself, with complaints continuing to rise. Around 25% of the reports were linked to checkout failures. Others mentioned problems with the Amazon app and website access. Also Read: iQOO 15R India launch date, expected price, specs, design, camera and more: What we know

Users in India also affected

Indian users reported seeing an error message when attempting to complete their purchase. The message stated: “It’s rush hour and traffic is piling up on that page. Please try again in a short while. If you were trying to place an order, it will not have been processed at this moment.” Also Read: Tu Meri Main Tera Main Tera Tu Meri now streaming: Where to watch online

Several users also claimed that orders they had already placed were not visible in their order history.

While a large number of complaints were recorded in the UK and other parts of Europe, users in India also reported payment failures and app glitches during the same time period. On social media platforms, shoppers said prepaid transactions were not going through, and even cash-on-delivery options were failing at checkout.

Some users mentioned that they could add items to their cart but encountered errors during the final payment step. Others said the app was slow or not loading properly.

Social media reactions and company response

Frustrated users took to platforms like X to share their experience. Some said they had been trying to place orders for hours without success. Others claimed their order history temporarily disappeared.

As per reports, one user stated that Amazon customer support confirmed there were ongoing issues affecting some users globally.

At the time of writing, Amazon has not released any official statement explaining what caused the disruption.

Add Techlusive as a Preferred Source

What users can do

For now, there is not much users can do apart from waiting and trying again after some time. The outage reports suggest the problems began shortly after 4 p.m., with complaints continuing to increase through the evening. If payments are failing or orders are not showing up, it may be better to pause and check again later once the issue is resolved.