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Google Pixel users complaining of storage bug after installing new update

According to several Google Pixel users, the latest January update is causing issues related to storage management on eligible devices.

Edited By: Shubham Verma

Published: Jan 25, 2024, 07:13 PM IST

Google Pixel users are reporting storage issues after the latest update.
Google Pixel users are reporting storage issues after the latest update.

Story Highlights

  • Google has acknowledged that the latest update is causing issues.
  • These issues are related to storage management on eligible Pixel devices.
  • Since the rollout has not covered all users, some users are not facing the issues.

Several Google Pixel owners are reporting issues with their devices after installing the January 2024 Google Play system update, causing them to be unable to access the internal storage. The issues include — crashing apps, the Files app showing no files, screenshots not getting saved, etc. Users report that this is the same issue that occurred in October 2023. Multiple Google Pixel 5, Pixel 6, Pixel 7, Pixel 8, and Pixel Fold series devices have been reported to have the problem.

“The internal storage access issue from October 2023 is happening again after applying the Jan 2024 Google Play system update. The symptoms are all the same – internal storage not getting mounted, camera crashes, Files app shows no files, screenshots not getting saved, internal storage shows up empty in ADB Shell, etc,” a Google Pixel owner posted on Reddit.

“Yesterday morning, my Pixel 7 stopped reading its internal storage, all functionalities related to active and passive use of storage have stopped or not working properly and crashing,” another user said. “WhatsApp chat is working, but not able to download photos or videos. The camera not working. Music files, Images, Videos, Files, and even Alarms are not accessible. Maps, Instagram, YouTube, and Reddit not working,” it added.

Google told 9to5Google that “we are aware of this issue and are looking into it.”

The Google Play update for January 2024 has not been widely rolled out, and not every Pixel user has encountered problems after installing it. But considering users who have updated their devices are facing issues, Google is likely to suspend the rollout until fixes become available.

Meanwhile, Google is introducing their new generative AI features in Chrome browser — smartly organise your tabs, create your themes with AI and get help drafting things on the web. Starting with the latest release of Chrome, the company has introduced experimental generative AI features to make it even easier and more efficient to browse.

— Written with inputs from IANS

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Author Name | Shubham Verma


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